Our Store Policy

We founded Gentrek Pharmaceuticals and Tech Limited with one goal: to revolutionize the health sector in the United Republic of Tanzania by spearheading the provision and sourcing of efficient medical equipment and cutting-edge technology.

Our store policy is detailed below, you can review it and contact us if you have any questions.

Shipping Policy

What you need to know

Shipping Locations: We ship to addresses within Tanzania from Dar Es Salam.
Shipping Methods: We offer a variety of shipping methods, including ground shipping, expedited shipping, and overnight shipping.
Shipping Costs: Shipping costs vary depending on the shipping method and the destination.
Shipping Timeframes: Ground shipping typically takes 3-5 business days, expedited shipping typically takes 1-3 business days, and overnight shipping typically takes 1 business day.
Shipping Restrictions: We do not ship hazardous materials or biological materials.
Damaged Goods: If your shipment arrives damaged, please contact us immediately. We will work with you to file a claim with the shipping carrier.
Return Policy: We offer a 30-day return policy on all laboratory supplies.

Returns and Refunds

Everything you need to know

Refunds: We offer a 30-day refund policy on all laboratory supplies. To be eligible for a refund, the item must be returned in its original condition, with all tags and packaging.

Returns: You can return an item to our store for a refund or exchange. To return an item, please bring it to our store with your receipt.

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Warranty Information

Important information

Coverage: We offer a one-year warranty on all laboratory supplies. This warranty covers defects in materials and workmanship.
Exclusions: The warranty does not cover damage caused by:
- Improper use or maintenance
- Accidental damage
- Normal wear and tear
How to File a Claim: To file a warranty claim, please contact our customer service department. We will need to have the following information:
- Your name and contact information
- The product name and serial number
- A description of the problem
- A copy of your receipt
Processing Time: Warranty claims will be processed within 10 business days of receiving all required information.

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Privacy Policy

Your data is protected

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information.

What Personal Information Do We Collect?

We collect the following types of personal information from you:

Contact information: This includes your name, email address, phone number, and mailing address.
Payment information: This includes your credit card number, expiration date, and billing address.
Order information: This includes the products you purchase, your shipping address, and your billing address.
Log data: This includes information about your visits to our website, such as the pages you view, the links you click, and the time and date of your visit.
Cookies: We use cookies to collect information about your browsing activity on our website.

How Do We Use Your Personal Information?

We use your personal information for the following purposes:

To process your orders: We use your contact information to process your orders and to send you shipping confirmations and invoices.
To provide customer service: We use your contact information to provide you with customer service, such as responding to your questions and requests.
To improve our website: We use your log data to improve our website, such as by tracking which pages are most popular and how users navigate our website.
To send you marketing communications: We use your contact information to send you marketing communications, such as newsletters and promotional emails.
To comply with laws and regulations: We use your personal information to comply with applicable laws and regulations.

Who Do We Share Your Personal Information With?

We share your personal information with the following third parties:

Shipping companies: We share your shipping information with shipping companies to deliver your orders.
Payment processors: We share your payment information with payment processors to process your payments.
Marketing partners: We share your contact information with marketing partners to send you marketing communications.

How Do We Protect Your Personal Information?

We take measures to protect your personal information, such as:

Encrypting your personal information when it is transmitted over the internet.
Storing your personal information in secure databases.
Restricting access to your personal information to authorized employees.

Your Rights

You have the following rights with respect to your personal information:

The right to access your personal information: You have the right to request a copy of your personal information.
The right to correct your personal information: You have the right to request that we correct any inaccurate or incomplete personal information about you.
The right to delete your personal information: You have the right to request that we delete your personal information.
The right to object to the processing of your personal information: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
The right to withdraw your consent: If you have given us your consent to process your personal information, you have the right to withdraw your consent at any time.